(no subject)

[turps]

Further to the horrible meal of last Friday, due to my tweet the restaurant chain and then manager of the actual place we went to has been in touch. She was very apologetic and explained at length how disappointed she was with what happened and how all the kitchen staff were going to be retrained. She also said how embarrassed she was to see the peas I'd posted to instagram. Good thing she didn't realise that they'd been scorned by people the world over.

Yesterday I got an email offering vouchers that will cover the cost of another meal out and an invitation to go back to the restaurant so they can show things are being done better. So in all I'm satisfied, especially that the complaint was taken so seriously.

Other things not so good. Kay and Kayleigh broke up this week and Kayleigh is back living at mam's. Unlike my brother's break up, where they're actually getting on better after making the split, this one is messy with hurt feelings and raw emotions, especially as it's a one-sided break. It's all been a bit of a rush as all summer mam's been procrastinating about decorating her bedroom so had been sleeping in the small guest room, and then suddenly Kayleigh was back with all of her stuff and black bags taking over the living room. So we've been working hard to get mam's room stripped of the old wallpaper and carpet so someone else can come in and decorate.

So far mam's been nicely supportive, but no doubt her real feelings will emerge later as she's gone to the pub today for the first time since it happened.

I'm going to miss Kay. You'd think I'd miss my brother's partner more as they'd been together for a really long time, but despite them living a few minutes drive away I only saw her a few times a year at most, while I saw Kay often. It's far too soon now, but hopefully at some point in the future we'll talk to her again.

Now though, an early bath I think. Mostly because I've been reading the YA series Uglies and want to know what happens.

Comments

[turlough]

Hooray for getting taken seriously and getting vouchers!

That really sucks about Kay and Kayleigh. Bad breakups are awful for everyone involved.

I hope you'd a nice bath and read :-)

[turps]

The vouchers are a very happy extra. Mostly I'm pleased she took the complaint so seriously.

Yeah, it is a hard breakup for them. They've pretty much lived in each other's pockets for 5 years and now this.

I did. I was very prune like when I got out *g*

[frausorge]

Oh, what a shame about the breakup. I hope it doesn't cause too much more secondary grief beyond what's inherent in it.

[turps]

It is a shame. Kayleigh says she hopes they can be friends in the future, but right now that future would have to be a very long way away.

[sperrywink]

Good news about your complaint!

Sad news aboput K & K. It does suck when it is a one-sided break-up. Poor Kay, really, and poor Kayleigh once your Mam gets her fed up.

I hope you enjoyed your bath!

[turps]

It's excellent news. The vouchers arrived this morning, so we'll have to arrange to go visit sometime soon.

The K&K break up sucks, and inevitably mam and Kayleigh have now fallen out. I'm very tempted to knock my phone off the hook.

I did.

[annemari]

I missed your original post about the bad meal, but I'm glad they apologized for it and sent you vouchers!

[turps]

They've dealt with the complaint very well. I have to give them kudos for that.

[rikes]

Glad to hear you got good customer service. I've sent a couple of complaints where I never heard back from them (not even a 'thank you for the feedback') and I've never gone back to those places.

What a mess family-wise, hope it gets smoother eventually.

[turps]

I hate when you send in a complaint and hear nothing. This restaurant chain has gone above and beyond to deal with the complaint and it's that, more than the actual vouchers, that mean I'll go back.

I hope so. It's kind of rocky at the moment.