(no subject)
Feb. 21st, 2009 10:11 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
turpsA few weeks ago Sky ( our ISP/phone/satellite provider ) decided James was deceased, and shut down all our services. After many phone calls and talking to multiple people, he got that sorted. He put in a complaint, they sent a reply to his complaint, and with an added bonus, included someone's complaint attached to the email, including that person's email address, home address, bank details, account details with Sky etc. He complained about that. They said something would be sorted.
Yesterday our broadband was cut off, because while Sky switched it back on at the time of the first complaint they didn't get in touch with BT, who are actually in charge of the broadband lines, so, BT have disconnected the line. At first Sky were going to make us pay to get the line switched back on, which really, no.
As it is, it's going to take weeks. A message on the answer phone has just come through, saying, 'good news, your broadband will be switched back on the 4th March'. As a nice little touch it was a text message sent to our phone, so no actual human person had to tell us that news.
The 4th of March. For their screw up. James wouldn't get off the phone last night until he got to a senior manager, but it comes down to when BT can actually get the line redone. And they had the nerve to say, good news. Good news, I swear, if I answered the call I would have told them where to stick their good news.
Obviously I'm online now, but that's because James can get online through his mobile contract, to a very limited degree. Anything above his allowance and we have to pay. I'm going to have to cut back my online time way back. No downloading of my shows, quick scans of the flist, emailing done offline and then sent all at once.
So, sorry if it looks like I'm ignoring people, it's not by choice believe me.
Yesterday our broadband was cut off, because while Sky switched it back on at the time of the first complaint they didn't get in touch with BT, who are actually in charge of the broadband lines, so, BT have disconnected the line. At first Sky were going to make us pay to get the line switched back on, which really, no.
As it is, it's going to take weeks. A message on the answer phone has just come through, saying, 'good news, your broadband will be switched back on the 4th March'. As a nice little touch it was a text message sent to our phone, so no actual human person had to tell us that news.
The 4th of March. For their screw up. James wouldn't get off the phone last night until he got to a senior manager, but it comes down to when BT can actually get the line redone. And they had the nerve to say, good news. Good news, I swear, if I answered the call I would have told them where to stick their good news.
Obviously I'm online now, but that's because James can get online through his mobile contract, to a very limited degree. Anything above his allowance and we have to pay. I'm going to have to cut back my online time way back. No downloading of my shows, quick scans of the flist, emailing done offline and then sent all at once.
So, sorry if it looks like I'm ignoring people, it's not by choice believe me.
